Return & Refund Policy

1. Overview

At HYPR, we aim to ensure customer satisfaction with every purchase. If you are not fully satisfied with your order, you may be eligible for a return or refund under the terms outlined below.

2. Eligibility for Returns

You may request a return if:

• The item is defective, damaged, or incorrect
• The item does not match the product description
• The item is unused, unworn, and in original packaging

Return requests must be submitted within 7 days of receiving your order.

3. Non-Returnable Items

The following items are not eligible for return or refund:

• Items marked as “Final Sale”
• Digital products or services
• Used, altered, or damaged items (not caused by shipping)
• Personalized or custom-made products

4. Return Process

To initiate a return:

1. Contact HYPR Support via the Support page
2. Provide your order number and reason for return
3. Attach clear photos/videos (if applicable)
4. Wait for return approval and instructions

Unauthorized returns may not be accepted.

5. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• Returned items must be securely packaged to prevent damage.

6. Refund Approval

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund within 3–5 business days.

7. Refund Method (Xendit & Payment Gateway Policy)

All refunds will be processed through the original payment method used at checkout, in accordance with payment gateway regulations (including Xendit).

Refunds may be issued via:

• Virtual Account reversal
• Bank transfer
• E-Wallet refund
• QRIS refund (where supported)

If the original payment method is unavailable, refunds may be issued via bank transfer after verification.

8. Refund Processing Time

Processing time may vary depending on banks and payment providers.

9. Partial Refunds

Partial refunds may be granted if:

• Items are returned incomplete
• Items show signs of use
• Original packaging is missing

The refund amount will be determined after inspection.

10. Order Cancellation & Payment Refund

Before Processing

Orders canceled before shipment may receive a full refund.

After Processing

If an order has already been shipped, it must follow the standard return procedure.

Payment gateway fees and administrative fees may be non-refundable.

11. Failed or Duplicate Payments

If you experience:

• Failed payments
• Duplicate payments
• Overpayments

Please contact support with proof of payment. Eligible refunds will be processed within 5 business days after verification.

12. Force Majeure

HYPR is not responsible for delays or failures in refund processing caused by events beyond reasonable control, including system outages, banking delays, or natural disasters.

13. Policy Updates

HYPR reserves the right to update this Return & Refund Policy at any time. Changes will be posted on our website.

14. Contact Support

For return and refund assistance, please contact:

Support via Support page

Priority Support (for eligible members):

• Pioneer: Response within 12 hours
• HYPR Elite: Response within 6 hours